# Ionflight

> Ionflight is a specialized ICP-MS instrument service company based in Charlestown, MA. Since 2002, Ionflight has been a proven, cost-effective alternative to the OEM (original equipment manufacturer), providing clients with prompt, affordable, and personalized technical support, on-site repair, bench repair, operator training, and consumables for ICP-MS instruments. The company has over 50 years of combined ICP-MS experience and is trusted at top research universities across the United States and Canada.

## About

- [About Us](https://ionflight.com/about-us/): Company history since 2002, mission, expertise in ICP-MS service and support, and philosophy as an OEM alternative.

## Services

- [Services Overview](https://ionflight.com/services/): Overview of all service offerings for ICP-MS instruments.
- [Technical Support](https://ionflight.com/services/technical-support/): Remote and phone-based technical support for ICP-MS instruments including the Thermo iCAP Q, iCAP RQ, and X-Series.
- [On-Site Service](https://ionflight.com/services/on-site-service/): Field engineers dispatched to customer labs for on-site instrument repair and maintenance.
- [Training](https://ionflight.com/services/training/): Operator training programs for ICP-MS instrument users.
- [Service Contracts](https://ionflight.com/services/service-contracts/): Annual service and preventive maintenance contract plans for ICP-MS instruments.

## Instruments Supported

- [Instruments Overview](https://ionflight.com/instruments/): List of ICP-MS instruments supported by Ionflight.
- [Thermo iCAP Q](https://ionflight.com/instruments/icap-q/): Full service, repair, consumables, and support for the Thermo Scientific iCAP Q ICP-MS instrument.
- [Thermo iCAP RQ](https://ionflight.com/instruments/icap-rq/): Full service and support for the Thermo Scientific iCAP RQ ICP-MS instrument.
- [X-Series (X-Series 2)](https://ionflight.com/instruments/x-series/): Full service, repair, consumables, and support for the Thermo Scientific X-Series and X-Series 2 ICP-MS instruments.

## Consumables

- [Consumables](https://ionflight.com/consumables/): ICP-MS consumables and spare parts for Thermo iCAP Q and X-Series instruments. Categories include cones (sampler and skimmer), gas and water fittings, glassware, miscellaneous parts, O-rings and gaskets, and tubing.

## Policies & Info

- [Returns & Exchanges](https://ionflight.com/returns-exchanges): Return and exchange policy for consumables and parts orders.
- [Domestic Shipping](https://ionflight.com/domestic-shipping/): US and Canada shipping information and policies.
- [Privacy Policy](https://ionflight.com/privacy-policy): Privacy policy for ionflight.com.

## Contact

- [Contact Us](https://ionflight.com/contact/): Contact options including technical support requests, contract requests, and general inquiries.
  - Address: 50 Terminal Street, Suite 311, Charlestown, MA 02129
  - Phone: 617-337-2201
  - Fax: 617-241-0044
  - Email: sales@ionflight.com

## Optional

- [Field Forms](https://ionflight.com/field-forms/): Downloadable field service forms.
- [X-Series PM](https://ionflight.com/x-series-pm/): Preventive maintenance documentation for X-Series instruments.
- [iCAP PM](https://ionflight.com/icap-pm/): Preventive maintenance documentation for iCAP instruments.