Ionflight offers comprehensive service contracts for your ICP-MS. We provide several options to meet diverse client requirements and budgets. All contracts include exceptional technical support, accessible via telephone and remote access using TeamViewer. If on-site service is required, we will promptly dispatch the first available engineer along with the necessary parts identified by our technical support team to ensure minimal downtime.
We offer a genuine on-site response guarantee. Upon completion of repairs, you will receive a Performance Report demonstrating the proper performance of your instrument, which will correlate with the pre-contract data collected by Ionflight. All our contracts except for the Technical Support Contract, include a preventative maintenance visit, as routine cleaning and recalibration of your instrument are essential. These visits are often neglected or not executed correctly, leading to potential downtime from issues developing over time. At Ionflight, we proactively schedule and perform these maintenance visits in a timely manner, and the cost of the contract includes the PM kit.
Comprehensive Service Contract:
Unlimited on-demand service
Includes all parts, labor, and travel
Excludes application issues
72-hour onsite guarantee (contract extended by one week for every missed day)
2-hour call back for tech support
Unlimited remote diagnostics
One annual preventative maintenance (includes all parts for PM)
5% discount on consumables
10% discount on user training
Limited Service Contract:
One emergency visit includes all parts and labor
72-hour onsite guarantee for emergency visit
One annual preventative maintenance (includes all parts for PM)
2-hour call back for tech support
Unlimited remote diagnostics
5% discount on consumables
Preventative Maintenance Service Contract:
One annual preventative maintenance (includes all parts for PM)
5-day guarantee for any billable demand service request
In today's ICPMS landscape, instruments are frequently perceived as black boxes, with operational intricacies largely concealed from the user. The process of generating results is rarely questioned—when a quality control (QC) check fails, the prevailing practice is to rerun the analysis. If repeated attempts do not resolve the issue, the next step is typically to contact service support. This approach often limits users' understanding of the instrument and its output.
At Ionflight, our training philosophy is to move beyond simply teaching users to operate the instrument at a surface level. We do not believe in training users to be mere "button pushers." Instead, our courses are specifically tailored to match the abilities and needs of each individual user. The objective is to provide participants with comprehensive, end-to-end knowledge of both the external and internal workings of their ICPMS instrument.
Key Features of the Training Program
Customized Learning: The training is designed to suit the user's skill level, ensuring that each participant gains relevant and practical knowledge for their environment.
Operational Insight: Users develop a clear understanding of how numerical results are generated by the ICPMS and the factors that influence these outcomes.
Troubleshooting Skills: Training emphasizes troubleshooting QC failures, equipping users with practical solutions and the ability to resolve issues independently.
Hardware Awareness: Participants learn how to troubleshoot and communicate hardware failures, which leads to more effective problem-solving and reduced instrument downtime.
Ionflight offers two-day training sessions conducted at the customer's location, focusing on real-world applications and hands-on learning with the user's own ICPMS instrument. The overarching goal is not just to teach users how to operate an ICPMS, but to empower them to understand and utilize their specific instrument to its fullest potential.
For more information or to schedule a training session, please contact Ionflight.
Inductively Coupled Plasma Mass Spectrometry (ICP-MS) enables ultra-trace elemental detection for sectors like environmental monitoring, pharmaceuticals, food safety, and high-tech manufacturing. To maintain peak performance and data quality, expert onsite service is crucial for this sophisticated technology.
Uptime & Precision: Regular expert maintenance prevents breakdowns and ensures reliable, accurate results.
Cost Savings: Onsite visits avoid transport risks and reduce downtime, keeping lab operations efficient.
Preventive maintenance: cleaning, part replacement, diagnostics
Performance checks & calibrations with certified standards
Software/firmware updates and integration
Rapid repairs using original components
Application support, method optimization, and staff training
Technicians are manufacturer-certified and experienced on all Legacy Thermo Q-ICP-MS
Service contracts available to suite your budget from Preventative Maintenance to Fully Comprehensive Coverage with emergency support available upon request
Only genuine parts used, protecting warranties and performance
Review of instrument history and concerns
Thorough inspection of all critical components
Preventive maintenance and troubleshooting
Calibration and performance verification
Onsite training and a full-service report
Ensure certification, comprehensive coverage, fast response, and strong references
Look for value-added offerings like advanced training and consulting
Future trends include remote diagnostics, cloud monitoring, and predictive maintenance, all aimed at maximizing uptime and analytical quality.
Professional ICP-MS onsite service secures your lab’s productivity, data reliability, and compliance, safeguarding your investment and advancing your scientific goals.
Inductively Coupled Plasma Mass Spectrometry (ICP-MS) is a leading technique for trace elemental analysis in fields like environmental science, pharmaceuticals, and food safety. Operating such advanced equipment demands skilled technical support to ensure accuracy, reliability, and compliance.
ICP-MS systems comprise complex parts—plasma torches, nebulizers, ion lenses, quadrupoles, and intricate software. Expert technical support delivers:
Minimal downtime through fast troubleshooting
Consistent, high-quality data
Assistance with regulatory and audit requirements
Application guidance tailored to specific sample types
Support includes customizing plasma parameters, ion optics, and sample introduction, as well as managing interferences for precise analyses.
Experts diagnose hardware and software problems, establish maintenance routines, and recommend best practices for care.
Support covers data software training, QA protocols, calibration review, and resolving drift, contamination, or matrix effects.
Guidance on documentation, SOPs, audits, and accreditation requirements is provided.
Managing spectral and non-spectral interferences with advanced cell technologies
Techniques for analyzing high-matrix samples and isotope ratios
Training and advice on new software and hardware upgrades
Ongoing education is key: support teams offer orientations, refresher courses, application workshops, and direct troubleshooting to keep labs running smoothly.
Rapid resolution of plasma instability to minimize lab downtime
Enhanced sensitivity in pharmaceutical labs for regulatory compliance
Method development and training for novel academic research
Look for proven technical experience, multi-channel accessibility, comprehensive service contracts, and a commitment to ongoing education.
Experienced ICP-MS technical support is vital for instrument performance, data quality, and regulatory success. Partnering with skilled professionals transforms challenges into opportunities, ensuring robust and reliable elemental analysis.
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About Us
Our Team
Lee Griffiths
I
started my career in ICP-MS in 1991 in Winsford, England, the
manufacturing home of the VG ICP-MS. I was employed as an
installation engineer until 1993 when I moved to California. There, I
was employed by Fisons and was responsible for all instrument service
in the Northwest of the USA. In 1997 I moved back to Massachusetts to
become one of two tech support engineers responsible for the
day-to-day running of the service department.
In
April 2002 the ICP-MS service department was moved to Madison, WI.
Deciding that Madison was not for me, I left Thermo and started
Ionflight.
The
knowledge and experience I have gained over the last 11 years has
taught me that there is a big difference between just doing a job and
doing a job well. I have always strived to make customer satisfaction
my number one priority, and I feel that I can further improve on
that, now that I am independent.
John Morrison
My beginnings in ICPMS began over 35 years ago when as a 17 year-old
I was hired as an apprentice wireman at VG Elemental in Winsford,
Cheshire, England. From there I progressed from the assembly floor
where I started on the PlasmaQuad 2 up to Test and Installation of
the PlasmaQuad 3 and PQ ExCell.
In 1998 I was given the opportunity
to move to Seattle, WA in the Pacific Northwest where I took on the
role of ICP-MS Field Service Engineer. A few years later I moved to
Frankin, MA where I began life as an ICP-MS Technical Support
Engineer. From there I stepped up the ladder to Service Manager where
I held the positions for Thermo IOMS (Inorganic Mass Spec) and
Northeast Elemental. I eventually returned to the Field as Lead
Technical Specialist for Q-ICP-MS working on X-Series and ICAP-Q.
In 2013 I was offered and accepted a position at Ionflight where our
single goal was to deliver and support Thermo Q-ICP-MS to higher
quality level than that of the OEM without OEM Prices
I live in a small town in
Southeastern Massachusetts with my Wife and Children. I like to golf,
run and watch Liverpool/Celtic win and on occasion lose.
Seth Revilla
With over 30 years of experience in ICP-MS instrumentation, Seth
Revilla brings deep technical expertise and a customer first mindset
to his role as a service engineer at Ionflight. Before joining
Ionflight in 2003, Seth spent over a decade at Thermo Scientific and
built a strong foundation in both environmental and industrial
applications of mass spectrometry.
Seth holds a Bachelor of Science in
Chemistry as well as a second B.S. in Electrical Engineering, a
combination that has proven essential in diagnosing and resolving
complex instrument issues. His early career in an environmental lab
helped him understand the pressures scientists face, which is why
he’s always focused on fast turnaround, clear communication, and
thorough problem-solving that not only fixes the immediate issue but
prevents future ones.
In addition to supporting ICP-MS
systems, Seth also services the magnetic sector glow discharge mass
spectrometer (GDMS) from NU Instruments. Longtime customers value his
reliability, technical knowledge, and practical approach. When Seth
is onsite, he’s more than a service engineer, he’s a trusted
partner dedicated to getting production back online or research
moving forward.
Seth lives with his wife and
daughter in California and represents Ionflight on the west coast.
Sophie Libemday
I joined Ionflight in 2023 as Director of Operations, bringing
experience in operations management, finance, and organizational
leadership, but very limited knowledge of ICP-MS instruments and
processes. It did not take long for me to become fascinated by the
technology and the critical work these instruments perform in
environmental, industrial, academic, and government laboratories. I
was equally excited to join a team of engineers capable of diagnosing
and solving incredibly complex technical challenges, and to partner
with them in bringing the Ionflight standard to our customers.
At Ionflight, I oversee day-to-day
operations, customer engagement, and strategic initiatives that
support our continued growth and commitment to exceptional service
and support for our clients.
Originally from the West Coast, I
moved to the East Coast ten years ago and quickly fell in love with
the history, culture, and character of Massachusetts. Outside of
work, I enjoy spending as much time outdoors as possible with my four
children and our dog, Olive. Not remotely aware of any sports teams
or stats, but a Red Sox fan for life because...Boston.
Steve Shen
Steve Shen joined Ionflight in 2025. Previously, he worked as an
analytical chemist for 9 years in environmental and nuclear isotope
applications at a national lab. He has extensive experience in method
development on Multi Collector TIMS and ICP-MS and has also supported
TOF and noble gas instrumentation.
As a service engineer, Steve
primarily covers the west coast. He mostly works on Nu Instruments
plasma instruments (Attom, NPHR, NPII, P3, PD, Sapphire) and is
particularly excited about helping customers with
applications issues that draw on his background and experience.
Outside of work, Steve enjoys lazing
in his garden with his four cats. He also backpacks, skis, rock
climbs and loves other activities of the great outdoors (while
trying to thread the needle of maintaining cell service on weekdays).
He is based in eastern Washington.
Scott Wegeman
I would like to introduce myself as the newest Field Service Engineer
at IonFlight. Bringing a robust background in the technical
maintenance, troubleshooting, and repair of ICP-MS systems, I am
incredibly excited to offer my experience and problem-solving mindset
to the IonFlight team.
I spent eight years as a Field
Service Engineer with PerkinElmer. In this role, I helped customers
enhance the productivity of their laboratory processes and drove high
levels of customer satisfaction by performing maintenance, repair,
and validation of spectroscopy instrumentation, including AA, ICP,
ICP-MS, and ProTOF systems.
Most recently, I spent 18 years at
Thermo Fisher Scientific. After being hired by John Morrison, I
served as a Senior Service Engineer for five years before
transitioning into the role of ICP-MS Product Specialist for over 13
years. I am fully trained on all current Thermo Fisher Scientific
Trace Elemental Analysis (TEA) instruments, including AAS, ICP-OES,
and ICP-MS (iCAPQ, iCAPRQ, iCAPRQ+ and iCAPTQ.
Outside of my professional life, I
am a major advocate for staying active and exploring the outdoors.
You can usually find me hiking challenging trails, navigating on the
water, or spending time tracking local wildlife and nature. I bring
that same sense of curiosity, focus, and dedication to my technical
work every single day.
