Service Contracts

Ionflight offers comprehensive service contracts for your ICP-MS. We provide several options to meet diverse client requirements and budgets. All contracts include exceptional technical support, accessible via telephone and remote access using TeamViewer. If on-site service is required, we will promptly dispatch the first available engineer along with the necessary parts identified by our technical support team to ensure minimal downtime.

We offer a genuine on-site response guarantee. Upon completion of repairs, you will receive a Performance Report demonstrating the proper performance of your instrument, which will correlate with the pre-contract data collected by Ionflight. All our contracts except for the Technical Support Contract, include a preventative maintenance visit, as routine cleaning and recalibration of your instrument are essential. These visits are often neglected or not executed correctly, leading to potential downtime from issues developing over time. At Ionflight, we proactively schedule and perform these maintenance visits in a timely manner, and the cost of the contract includes the PM kit.

Contract Types

Comprehensive Service Contract:

• Unlimited on-demand service
• Includes all parts, labor, and travel
• Excludes application issues
• 72-hour onsite guarantee (contract extended by one week for every missed day)
• 2-hour call back for tech support
• Unlimited remote diagnostics
• One annual preventative maintenance (includes all parts for PM)
• 5% discount on consumables
• 10% discount on user training

 Limited Service Contract:

• One emergency visit includes all parts and labor
• 72-hour onsite guarantee for emergency visit
• One annual preventative maintenance (includes all parts for PM)
• 2-hour call back for tech support
• Unlimited remote diagnostics
• 5% discount on consumables

Preventative Maintenance Service Contract:

• One annual preventative maintenance (includes all parts for PM)
• 5-day guarantee for any billable demand service request
• 2-hour call back for tech support
• Unlimited remote diagnostics
• 5% discount on consumables

Technical Support Contract:

• 2-hour call back for tech support
• Unlimited remote diagnostics
• 5% discount on consumables
• Technical guidance to component level

Comprehensive ICPMS Service and User Training

In today's ICPMS landscape, instruments are frequently perceived as black boxes, with operational intricacies largely concealed from the user. The process of generating results is rarely questioned—when a quality control (QC) check fails, the prevailing practice is to rerun the analysis. If repeated attempts do not resolve the issue, the next step is typically to contact service support. This approach often limits users' understanding of the instrument and its output.

Ionflight's Training Approach

At Ionflight, our training philosophy is to move beyond simply teaching users to operate the instrument at a surface level. We do not believe in training users to be mere "button pushers." Instead, our courses are specifically tailored to match the abilities and needs of each individual user. The objective is to provide participants with comprehensive, end-to-end knowledge of both the external and internal workings of their ICPMS instrument.

Key Features of the Training Program

• Customized Learning: The training is designed to suit the user's skill level, ensuring that each participant gains relevant and practical knowledge for their environment.
• Operational Insight: Users develop a clear understanding of how numerical results are generated by the ICPMS and the factors that influence these outcomes.
• Troubleshooting Skills: Training emphasizes troubleshooting QC failures, equipping users with practical solutions and the ability to resolve issues independently.
• Hardware Awareness: Participants learn how to troubleshoot and communicate hardware failures, which leads to more effective problem-solving and reduced instrument downtime.

Training Details

Ionflight offers two-day training sessions conducted at the customer's location, focusing on real-world applications and hands-on learning with the user's own ICPMS instrument. The overarching goal is not just to teach users how to operate an ICPMS, but to empower them to understand and utilize their specific instrument to its fullest potential.

For more information or to schedule a training session, please contact Ionflight.

On-Site Service

Essential Support for Advanced Elemental Analysis

Overview

Inductively Coupled Plasma Mass Spectrometry (ICP-MS) enables ultra-trace elemental detection for sectors like environmental monitoring, pharmaceuticals, food safety, and high-tech manufacturing. To maintain peak performance and data quality, expert onsite service is crucial for this sophisticated technology.

Why Onsite Service Matters

• Uptime & Precision: Regular expert maintenance prevents breakdowns and ensures reliable, accurate results.
• Cost Savings: Onsite visits avoid transport risks and reduce downtime, keeping lab operations efficient.

Scope of Service

• Preventive maintenance: cleaning, part replacement, diagnostics
• Performance checks & calibrations with certified standards
• Software/firmware updates and integration
• Rapid repairs using original components
• Application support, method optimization, and staff training

The Expert Advantage

• Technicians are manufacturer-certified and experienced on all Legacy Thermo Q-ICP-MS
• Service contracts available to suite your budget from Preventative Maintenance to Fully Comprehensive Coverage with emergency support available upon request
• Only genuine parts used, protecting warranties and performance

What to Expect During a Visit

• Review of instrument history and concerns
• Thorough inspection of all critical components
• Preventive maintenance and troubleshooting
• Calibration and performance verification
• Onsite training and a full-service report

Choosing the Right Provider

• Ensure certification, comprehensive coverage, fast response, and strong references
• Look for value-added offerings like advanced training and consulting

Looking Forward

Future trends include remote diagnostics, cloud monitoring, and predictive maintenance, all aimed at maximizing uptime and analytical quality.

Conclusion

Professional ICP-MS onsite service secures your lab’s productivity, data reliability, and compliance, safeguarding your investment and advancing your scientific goals.

Experienced ICP-MS Technical Support

Essential Solutions and Expertise

Introduction

Inductively Coupled Plasma Mass Spectrometry (ICP-MS) is a leading technique for trace elemental analysis in fields like environmental science, pharmaceuticals, and food safety. Operating such advanced equipment demands skilled technical support to ensure accuracy, reliability, and compliance.

Why Experienced ICP-MS Technical Support Matters

ICP-MS systems comprise complex parts—plasma torches, nebulizers, ion lenses, quadrupoles, and intricate software. Expert technical support delivers:

• Minimal downtime through fast troubleshooting
• Consistent, high-quality data
• Assistance with regulatory and audit requirements
• Application guidance tailored to specific sample types
• User training and method development support

Core Support Areas

Instrument Setup & Calibration

Professionals ensure proper installation, environmental compliance, hardware checks, and initial calibration.

Method Development & Optimization

Support includes customizing plasma parameters, ion optics, and sample introduction, as well as managing interferences for precise analyses.

Troubleshooting & Maintenance

Experts diagnose hardware and software problems, establish maintenance routines, and recommend best practices for care.

Data Analysis & Quality Assurance

Support covers data software training, QA protocols, calibration review, and resolving drift, contamination, or matrix effects.

Compliance Support

Guidance on documentation, SOPs, audits, and accreditation requirements is provided.

Advanced Support Topics

• Managing spectral and non-spectral interferences with advanced cell technologies
• Techniques for analyzing high-matrix samples and isotope ratios
• Training and advice on new software and hardware upgrades

Training & Collaboration

Ongoing education is key: support teams offer orientations, refresher courses, application workshops, and direct troubleshooting to keep labs running smoothly.

Impactful Support: Examples

• Rapid resolution of plasma instability to minimize lab downtime
• Enhanced sensitivity in pharmaceutical labs for regulatory compliance
• Method development and training for novel academic research

Selecting the Right Support Partner

Look for proven technical experience, multi-channel accessibility, comprehensive service contracts, and a commitment to ongoing education.

Conclusion

Experienced ICP-MS technical support is vital for instrument performance, data quality, and regulatory success. Partnering with skilled professionals transforms challenges into opportunities, ensuring robust and reliable elemental analysis.

On this website you can purchase all consumable parts for Thermo ICP-MS instruments. We offer free domestic ground shipping on all orders of $500.00 or more.

Your privacy is of utmost importance to us. To ensure you are fully informed about how we collect, use, disclose, and safeguard your personal information, we have developed the following Privacy Policy:

• Purpose Identification: We will identify the purposes for which personal information is being collected either before or at the time of collection.
• Limited Use: Personal information will be collected and used solely for the purposes specified, or for other purposes that are compatible with those objectives, unless we obtain the individual’s consent or are otherwise required by law.
• Retention: We will retain personal information only as long as necessary to fulfill the identified purposes.
• Lawful Collection: Personal information will be collected by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Data Quality: Personal information should be relevant to the purposes for which it is to be used, and should be accurate, complete, and up-to-date to the extent necessary for those purposes.
• Safeguards: We will protect personal information by reasonable security measures against loss, theft, unauthorized access, disclosure, copying, use, or modification.
• Transparency: We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles to ensure that the confidentiality, integrity, and security of your personal information are protected and maintained.

100% SATISFACTION GUARANTEED!!!

Despite Ionflight best efforts there will be occasions when a problem will occur. Ionflight asks that you give us the opportunity to correct the problem within the extent of our policies.

• No Hassle Return. Within the first 14 days of receiving your item, you may return it for ANY REASON for an exchange.
• 30-Day Warranty. Ionflight will gladly exchange defective items. Warranty period begins from the date you receive the item.
• Return Authorization Required. Please send an email to sales@ionflight.com within the 30-day warranty period for an exchange of your defective item. Ionflight will reply back to your email with instructions for sending back your item. Items returned without contacting Ionflight will not be accepted.
• Return Shipping Costs. Buyer is responsible for return shipping costs.

Since 2002, Ionflight has been a proven alternative to the OEM, committed to providing its clients with prompt, affordable, and personalized service, earning us a reputation for excellence.

Our mission is to provide excellent service and value for money. We have over 50 years of combined experience working in ICP-MS. Our support workshop is the backbone of our business model because it eliminates questionable parts and allows us to develop improvements on the existing OEM equipment. We are able to provide a more cost-effective service because we are experts.

Ionflight will keep your instrument at its best and welcomes an opportunity to prove it!