Comprehensive Service Contract Features
- Ionflight will guarantee an onsite response time of 72 hours and this response time will commence when our technical support service has failed to remedy the problem. In the unlikely event that Ionflight fails to get on site within this 72-hour window, Client will be compensated a one-week extension to their contract for every one day of delay.
- The contract will also provide a preventive maintenance visit to be conducted 6 months into the contract year at a mutually agreed time.
- The contract will cover all labor charges and travel charges that Ionflight would normally bill Client when being called in for an instrument repair.